Mindpool Technologies
Senior Technical Problem Management Analyst
Pune, Maharashtra•Full-time
About the Job
- Strong communication skills and able to lead calls with multiple teams engaged, with good probing skills.
- Understanding of Incident and Problem Management processes, to perform Root cause analysis on Major Incidents.
- Understanding of ITIL.
- 5-6 years of experience in IT, experience in Support/Problem Management is a plus.
- Azure fundamentals knowledge is a plus.
- Knowledge about Sunrise Clinical Manager (SCM) is a plus.